OTD After Sales Service Support

Join us as OTD After Sales Service Support!

Your main responsibilities would be:

• Maintaining data in the customer master system (SAP S4/Hana)
• Entry of new installations in the customer master system
• Changes to existing data in the customer master system
• Adjustment of condition data such as terms of payment
• Returns management
• Entry of confirmed returns orders in SAP S4/Hana
• Processing queries about approved returns orders
• System-side confirmation of completed returns
• Billing returns devices to the service partner
• Management and processing of returns inventories
• Processing and control of Amazon Accessory orders
• Ensuring API transmissions for orders and invoices
• Requesting and providing delivery information for the Finance department

What's in it for YOU?

• Attractive salary
• Permanent contract
• Working hours 09-17h
• Weekends off
• Working from our office in Belgrade in the beginning
• Hybrid model of working available after some time
• An organized introduction through a structured on-boarding process and dedicated mentors
• Ability for professional growth and development in international environment

What we expect:

• Excellent knowledge of German language (C1/C2)
• Knowledge of English language would be an advantage
• Prior experience in working in SAP S4/Hana
• Great analytical skills
• Excellent attention to details

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.