Team Leader (Tech Support)

Join us as Team Leader!

Your main responsibilities would be:

• Providing daily mentoring and coaching for team members with the goal of achieving targets and expectations.
• Monitoring and evaluating the results and the quality of work and providing prompt feedback.
• Analyzing and improving current processes.
• Ensuring a high degree of motivation in the team.
• Taking responsibility for the team's performance and work.
• Creating an environment suitable for success by promoting and recognizing each person’s initiatives and efforts.
• Successful coordination of tasks and responsibilities to different stakeholders (team members, business manager, client).
• Reporting to the business manager of the project.

What's in it for YOU!

• The challenge to let your own team excel in a creative and professional way, both operationally and qualitatively
• Permanent work contract
• Hybrid model of working
• Private health insurance
• The opportunity to develop yourself
• Working hours in two shifts (07-15h and 15-23h)
• Weekends are off
• Building career in an international environment
• Full support while on-boarding
• Competitive salary
• Pleasant work atmosphere and friendly team spirit

What are we looking for?

• Excellent knowledge of English language (C1/C2)
• 1+ years of work experience in customer support industry would be an advantage
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Ability to analyse and solve complex issues that may require research and creative solutions, making sound decisions with limited supervision
• Ability to maintain the highest standards of confidentiality and display professional ethical conduct
• Exceptional relationship-building skills and ability to work in a team of peers

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.